Privacy and Security
Mojo Direct understands that you value your privacy and its security. Our Privacy Policy describes generally how we manage your personal information and your privacy. If you would like more information, please don't hesitate to contact us.

The National Privacy Principles
We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.

Collecting Personal Information About You
Mojo Direct will only collect personal information that is necessary to conduct our business as an online provider of goods.

The personal information collected will be limited to the information provided by you when you place an order for the purchase of a Product from Mojo Direct. We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction.

This personal information may include your name, postal address, residence and other contact details, and may include other personal information about individuals we collect in the course of a transaction.

We may also collect some information from you when you use our website www.mojodirect.com.au. Your use of the information and services available through our website will determine the type of information that we collect about you.

The only personal information that we collect about you when you use our website is limited to what you tell us yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.

Using and Disclosing Your Personal Information
Any personal information collected by Mojo Direct will be used and disclosed by us so that we can provide you with the goods and services that you have requested from Mojo Direct, or otherwise to enable us to carry out our business as suppliers of those goods and services.

Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.

Mojo Direct does not knowingly engage in unsolicited telephone or email marketing of any nature. If you are contacted by telephone by an individual or organisation claiming to represent Mojo Direct and would like to confirm that the contact is a representative of Mojo Direct, please contact us directly. Mojo Direct do not market any products or services by telephone marketing, if you are contact by an individual claiming to represent Mojo Direct with the intention of selling goods or services, do not purchase any goods or services from the caller and contact Mojo Direct immediately.

Access to Your Personal Information
In most cases you may have access to personal information that we hold about you. We will respond to all requests from you to access your personal information compliant with the National Privacy Principles.

We encourage all requests for access to your personal information to be directed to Mojo Direct by emailing us or by writing to us at our postal address. Responses and relevant actions will be conducted as quickly as possible. Requests for information deemed by Mojo Direct to be excessive or unusual, or information which is not currently in use, may require further time before a response can be given. In such cases, Mojo Direct will advise you of an expected time by which the information will be provided. Mojo Direct may contact you directly via an alternative contact method to validate your request. If a cost is incurred by Mojo Direct in order to retrieve your information, Mojo Direct may then charge you a fee to provide the information requested. In no case will Mojo Direct charge you a fee for your application for accessing the information.

Mojo Direct may refuse to grant access to personal information collected. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity.

Mojo Direct will refuse access where the personal information relates to an existing or anticipated legal proceeding, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.

Correcting Your Personal Information
At any time, you may request Mojo Direct to amend any of your personal information held by us which is inaccurate or incomplete. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, you may request Mojo Direct to associate with that record a statement that you have a contrary view. Any request to amend personal information will be recorded by Mojo Direct, including the information prior to and after the amendment.

Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.

In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

Disposal of Personal Information
Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.

For more information or to complain about a breach of your privacy
If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us by email, fax or post:

Email us here
Fax: 03 97381784
Post: Mojo Direct, PO BOX 164, BAYSWATER VIC 3153

Changes To Our Privacy Policy
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website www.mojodirect.com.au

If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au