All items sold through Mojo Direct website come with a minimum 12month limited warranty unless otherwise specified.
What if I changed my mind?
Please refer to our Easy 30 Day Returns policy.
What if my order arrives broken?
If Mojo Direct Product shows symptoms of a failure, or is discovered to be broken / faulty when first taken from its packaging and that the damage is not as a result of mishandling or lack of due care during delivery, it may be classed as DOA
To confirm that your item is DOA, please contact us immediately. Please keep all packaging and if possible, send us some photos of the issue and the packaging.
If we agree that the item is DOA, we will arrange a replacement (subject to availability), refund or offer an equivalent item in exchange. For items confirmed as DOA, we will also include the initial shipping cost (excluding any insurance premium).
In some circumstances Mojo Direct may ask you to return the product and we also reserve the right to test the returned Product prior to providing a replacement or refund. If the condition of the Product was misrepresented to Mojo Direct, Mojo Direct may reject the item as being classed as DOA and invoice the customer for any additional shipping expenses incurred to or from Mojo Direct.
What if something goes wrong with my product?
First of all do not test the Product or continue to use it and store it in safe location. Once done, contact us as soon as possible and if possible send us photos of the fault.
When goods supplied by Mojo Direct suffer a manufacturing failure within the stated warranty period, Mojo Direct will exchange the Product where possible, refund you the purchase price of the Product or offer a suitable replacement.
Replacement Products are provided with balance of the original product's warranty from the time of the fault being reported to Mojo Direct.
But what if it is out of warranty?
That's ok, we may still be able to help out. Contact us at your convenience to discuss the fault and we'll see what we can do.
How do I arrange a return?
To arrange a return, you should have already contacted us under one of the circumstances mentioned above. In any case, you will need to have a Return Authorization (RA). We'll give this to you during our discussion about the issue with you.
Please note that Products should not be returned without a RA.
Once you have received your RA, please make sure that you return the Product to Mojo Direct within 10 business days. All Products must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the Product or as directed by Mojo Direct.