If you wish to make a DOA or Warranty Claim, please contact us.  Please include photos of your item including the damage or issue forwhich you are basing the claim. DOA and Warranty Claims are processed within 2-3 business days.

In order to process your claim as quickly as possible, please include your original order number and details that were used to place the original order.

DOA

A Mojo Direct Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging and that the damage is not as a result of mishandling or lack of due care during delivery.

Mojo Direct will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product or refund the product's purchase amount and base delivery fee.

Refunds will only be offered at the discretion of Mojo Direct and may be limited to when the Products availability.

Where Mojo Direct has provisionally determined that a Product is DOA, Mojo Direct may either arrange return shipping at the expense of Mojo Direct, or leave the damaged goods with the customer.

If the Product is deemed by Mojo Direct NOT to be DOA, Mojo Direct may in its absolute discretion refuse to replace the Product or provide the customer a refund for the Product.

When a Product is replaced, Title of the replacement products will pass to the customer at the time of collection by the carrier of the replacement Product.
For any product return, the title of the original product is passed to Mojo Direct upon receipt of product by Mojo Direct's carrier or upon receipt of the goods when made in person by the customer.

Mojo Direct reserves the right to test any returned DOA Product prior to providing a replacement or refund. If the condition of the Product was misrepresented to Mojo Direct by the customer, Mojo Direct will impose a $35 handling and administration fee as well as invoice the customer for any carrier expenses incurred. The Customer will also be liable for any return costs incurred by Mojo Direct in returning the product to the Customer.

The Customer is responsible to collect the Product after inspection by Mojo Direct in which the Product is deemed as NOT DOA.

Manufacturing Fault

When goods supplied by Mojo Direct suffer a manufacturing failure within the stated warranty period, Mojo Direct will exchange the Product where possible, or refund you the purchase price of the Product.

The customer must notify Mojo Direct of any manufacturing fault at the time of the fault being recognized by the customer. If a manufacturing fault is recognized, the customer must not allow any use of the product until directed to do so by Mojo Direct.

If a manufacturing fault is recognized after the warranty period has passed, the customer may contact Mojo Direct, to discuss the fault.
The delivery time for replacing the Product will be the same as stated for the original Product.

Replacement Products are provided with balance of the original product's warranty from the time of the fault being reported to Mojo Direct.

Please also see Product Returns

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